Privacy Policy Last Updated: April 2026
At Retreat Vancouver, we value the trust you place in us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, book a treatment, or communicate with our team.
1. Information Collection: We collect personal information that you provide directly to us when booking an appointment through JaneApp or signing up for our newsletter, The Vancouver Edit. This may include your name, email address, phone number, and health history as it relates to your spa treatments.
2. Email & Marketing Communications: We use Klaviyo to manage our email communications and lead nurturing. When you opt-in to our mailing list, we use your information to send you curated wellness rituals, spa updates, and exclusive “Insider” recommendations. You may opt-out of these emails at any time by clicking the “Unsubscribe” link at the bottom of our communications.
3. SMS Messaging & Consent: We use SMS primarily for appointment reminders and essential booking updates. Consent: By providing your mobile number, you agree to receive text messages from Retreat Vancouver. Third-Party Disclosure: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Opt-Out: You may opt-out of SMS communications at any time by replying “STOP” to any message you receive from us.
4. Third-Party Platforms: To provide a seamless “One-Click” experience, we integrate with trusted platforms including JaneApp for secure medical-grade booking and Klaviyo for email marketing. Each platform maintains its own rigorous security standards to protect your data.
5. Contact Us: If you have questions regarding your privacy, please reach out to us at our Downtown Vancouver sanctuary located at the Hyatt Regency.
Adress: Retreat Vancouver 1055 W Georgia St, Unit 102 Vancouver, BC, V6E 3P3
Email: info@retreatvancouver.com
Call Us: 1-866-99TREAT (1-866-998-7328)
